Is consultation free?
Initial discovery and high-level architecture direction are free. Deep migration, implementation, and managed operations are quoted by project or monthly service.
How fast do you respond to urgent issues?
Key customers can receive a 15-minute response window during business hours. Specific SLAs are written into the service agreement.
Takeaways
- Initial discovery and high-level guidance are free.
- Deep implementation and managed operations are quoted by project or monthly service.
- Key-customer response windows are defined in the service agreement.
